| Name: | Ms Leanne Steele |
| Position: | EL2 Director, Production Control |
| Organisation: | Australian Taxation Office |
| Working relationship: | Immediate Supervisor |
| Phone: | 0402 397 720 |
| Email: | Leanne.Steele@ato.gov.au |
| Name: | Ms Samantha Smith |
| Position: | EL1 Assitant Director, Business Support |
| Organisation: | Australian Taxation Office |
| Working relationship: | former co-manager, ITSM Error Management |
| Phone: | (03) 863 4450 |
| Email: | SamanthaLouise.Smith@ato.gov.au |