| 05/02/18 - Present |
Reporting & Capability Manger - EL1 Assistant Director - ITSM Production Operations - ATO |
| Responsibilities |
- Manage ITSM branch reporting requirements and formulate digital solutions for ITSM capability requirements at a branch level.
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- Investigate, report, maintain and advertise present and past statistical data on ATO transactions, system porformance, and load volumes for both external and internal systems and work loads
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- Design and develop dynamic website and database solutions to facilitate an ITSM branch wide communications on ATO transactions, system porformance, and load volumes for both external and internal systems and work loads.
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- Maintain ITSM Production Control Sharepoint site.
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| Achievements |
- Designed and developed ITSM Production Control Sharepoint site late 2017.
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| 01/12/14 - 05-02/18 |
Scheduling Manger - EL1 Assistant Director - ITSM Change & Release Mgt - ATO |
| Responsibilities |
- Managed forward scheduling of all ato project releases and business as usual change requests.
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- Investigated potential cross impacts of two or more upcoming releases involving multiple project deployments, from different service providers internal and external to the ATO.
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- Ensured EA change management process is adhered to both internally and externally.
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- Managed EA communications regarding Code Freezes for several years.
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| Achievements |
- Successfully transitioned ATO Code Freeze register from Microsoft Excel shared resource to Sharepoint to relieve network disruptions and file locks
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- Created Change Management training package to incorporate updated processes and required information targeting both Change Management team’s desk check process and change requester’s instructions on raising new changes
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